Return & Refund Policy
Last Updated: August 30, 2026
At Niday Cosmetics, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us and we will do our best to resolve the issue.
1. Eligibility for Returns
Due to hygiene and safety reasons, cosmetics and personal-care products can only be returned or exchanged if:
- You received the wrong product.
- The product arrived damaged or defective.
- The product is missing from your order.
- The product received is significantly different from what was ordered.
Products must be unused, unopened, and in their original packaging where applicable.
2. Non-Returnable Products
For health, hygiene, and safety reasons, we generally do not accept returns of products that have been:
- Opened or used.
- Tested or applied to the skin.
- Damaged after delivery due to customer handling.
- Returned without the original packaging or accessories.
- Purchased on sale or clearance, unless the product was defective or incorrect.
3. Return Request Period
You must contact us within 3 days of receiving your order if you want to report a damaged, defective, incorrect, or missing product.
To request a return or replacement, please contact us with:
- Your order number.
- Your name and contact details.
- A description of the issue.
- Clear photos/videos of the product and packaging.
We may request additional information to verify the issue.
4. Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect product, please contact us as soon as possible.
After verification, we may offer:
- A replacement product; or
- A refund, where applicable.
If the issue was caused by an error on our part, we will cover the applicable return/replacement delivery costs.
5. Change of Mind
We do not generally accept returns or exchanges simply because a customer has changed their mind, selected the wrong shade/variant, or no longer wants the product.
We strongly recommend checking the product details, shade, size, ingredients, and other information before placing your order.
6. Refunds
If your refund is approved, the refund will be processed using the applicable payment method and according to our payment-processing procedures.
Refund processing times may vary depending on the payment method and financial institution.
Delivery charges may be non-refundable unless the return is due to an error, defective product, or other issue attributable to Niday Cosmetics.
7. Order Cancellation
If you wish to cancel an order, contact us as soon as possible after placing it. Cancellation requests can only be accepted if the order has not already been processed or dispatched.
Once an order has been dispatched, our return policy will apply.
8. How to Contact Us
For return, replacement, or refund requests, please contact Niday Cosmetics through the contact details provided on our website.
Please include your order number in your message so we can assist you quickly.
Niday Cosmetics reserves the right to refuse a return or refund if the product does not meet the conditions described in this policy.